In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themself, their team, their leaders and their customers.
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Kindle Book
- Release date: March 6, 2015
OverDrive Read
- ISBN: 9781849286855
- Release date: March 6, 2015
PDF ebook
- ISBN: 9781849286855
- File size: 1572 KB
- Release date: March 6, 2015