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Managing in a Service-Focused World

ebook

In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themself, their team, their leaders and their customers.


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Series: Thought Leadership Publisher: IT Governance Publishing

Kindle Book

  • Release date: March 6, 2015

OverDrive Read

  • ISBN: 9781849286855
  • Release date: March 6, 2015

PDF ebook

  • ISBN: 9781849286855
  • File size: 1572 KB
  • Release date: March 6, 2015

Formats

Kindle Book
OverDrive Read
PDF ebook
Kindle restrictions

Languages

English

In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themself, their team, their leaders and their customers.


Expand title description text