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Powerful Phrases for Dealing with Difficult People

ebook

How to Manage Work Relationships in a Constructive Way that Leads to Success.

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.

Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:

  • 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.
  • 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.
  • Nonverbal communication actions to back up your words.
  • Sample dialogues that demonstrate how phrasing improves interactions.
  • A five-step process for moving from conflict to resolution.
  • "Why This Works" sections that provide detailed explanations.
  • Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.


    Expand title description text
    Publisher: AMACOM Books Edition: 1

    Kindle Book

    • Release date: September 17, 2013

    OverDrive Read

    • ISBN: 9780814432990
    • Release date: September 17, 2013

    EPUB ebook

    • ISBN: 9780814432990
    • File size: 459 KB
    • Release date: September 17, 2013

    Formats

    Kindle Book
    OverDrive Read
    EPUB ebook

    subjects

    Business Nonfiction

    Languages

    English

    How to Manage Work Relationships in a Constructive Way that Leads to Success.

    Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.

    Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:

  • 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.
  • 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.
  • Nonverbal communication actions to back up your words.
  • Sample dialogues that demonstrate how phrasing improves interactions.
  • A five-step process for moving from conflict to resolution.
  • "Why This Works" sections that provide detailed explanations.
  • Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.


    Expand title description text
    • Details

      Publisher:
      AMACOM Books
      Edition:
      1

      Kindle Book
      Release date: September 17, 2013

      OverDrive Read
      ISBN: 9780814432990
      Release date: September 17, 2013

      EPUB ebook
      ISBN: 9780814432990
      File size: 459 KB
      Release date: September 17, 2013

    • Creators
    • Formats
      Kindle Book
      OverDrive Read
      EPUB ebook
    • Languages
      English